The privacy of our users is our first priority at LoadMyTools. This Privacy Policy explains how we collect, use, and protect your information when you use our app and services.
Section 1
Information We Collect
Personal Information
When you contact us or use certain features, we may collect:
- Name
- Email address
- Optional user comments or feedback
Usage & Device Data
We automatically collect certain information when you use the app:
- Device type and operating system
- App features accessed
- Crash reports and performance data
Section 2
How We Use Your Information
We use the information collected to:
- Provide, operate, and maintain the app
- Improve, personalise, and expand our features
- Understand how users interact with the app
- Develop new tools and functionality
- Provide customer support
- Detect and prevent fraud or abuse
Section 3
File Processing
Files you submit for conversion or processing are used solely to perform the requested operation. We do not store, share, or sell your files.
Temporary files on our servers are deleted promptly after processing is complete.
Section 4
Cookies & Analytics
Our app may use anonymised analytics tools to understand usage patterns and improve the user experience. No personally identifiable information is collected through analytics.
You can opt out of analytics collection in your device settings.
Section 5
Your GDPR Rights
If you are located in the European Economic Area, you have the following rights regarding your personal data:
Section 6
Your CCPA Rights (California Residents)
If you are a California resident, you have the right to:
We will respond to all valid requests within one week.
Section 7
Children's Privacy
LoadMyTools does not knowingly collect any personal information from children under the age of 13. If you believe your child has provided us with personal information, please contact us immediately so we can remove it.
Section 8
Data Security
We take reasonable technical and organisational measures to protect your information from unauthorised access, disclosure, or loss. However, no method of transmission over the internet or electronic storage is 100% secure.
Section 9
Data Retention
We retain personal information for as long as your account is active or as long as it is needed to deliver our services. You may request deletion of your data at any time by contacting us.
Section 10
Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you through the app or by email. Continued use of the app after changes are posted constitutes your acceptance of the updated policy.
Section 11
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out: